Masterclass: Introducing AI in Your Contact Center On-Demand

With its ability to fully resolve calls, eliminate wait times, and increase hiring efficiency, it’s no surprise that 80% of organizations anticipate an increase in AI investments next year.

Still, AI can be a daunting undertaking for any contact center leader, especially when their organization’s readiness isn’t quite clear.  

This masterclass will give you the tools you need to:

• Communicate the value of AI. Gain a clear understanding of how AI achieves key contact center outcomes with real-world examples. 

• Assess your AI Readiness. Learn an AI framework designed specifically to highlight key focus areas for your contact center.

• Become a change-maker. Understand the qualities you’ll need for cross-functional AI leadership in your role. 

• Create Your AI Roadmap. Get actionable guidance on how to drive AI adoption that aligns with your contact center’s unique needs.

• Activate Your AI Strategy. Turn readiness into a dynamic AI plan, drive team enthusiasm, and integrate AI seamlessly for immediate and long-term impact.

Viewers of this Masterclass will come away with practical ways to plan, execute, and lead AI adoption within your contact center.