conversation intelligence

Turn every conversation into a roadmap for automation and insights

Analyze every interaction to reveal what drives contact volume, what to automate next, and why.

Join the enterprises moving at the speed of AI

 
inside the platform

Transform your contact center with confidence

Insights layer

  • Analyze 100% of voice, chat, and email conversations
  • Uncover root causes, friction, and business drivers
  • Identify high-impact workflows to automate next
 

Analytics layer

  • Access QA dashboards for human and AI agents
  • Evaluate agent performance with automated scoring
  • Coach agents at scale with personalized, AI-driven plans
 

Single-view dashboard

  • Analytics and CX performance data all in one place
  • Full visibility across human and AI conversations to reveal what drives volume, what to automate next, and how to improve CX performance
 
 
 
 

Testimonials

Demetri Salvaggio
Demetri Salvaggio

VP of Customer Experience & Operations

“We didn't want a vendor. We wanted a partner who was evolving with the tech and with us. You guys [Replicant] aren't just doing the out-of-the-box approach. You're very much attuned to what we're up against.”

Nigel Ponds
Nigel Ponds

Global Director of Workforce Management

“With Replicant, we’ve unlocked a new level of visibility into what drives calls to our contact center. The platform’s insights have empowered us to identify patterns and improve processes.”

Lisa Rivier
Lisa Rivier

VP, Road Service & Member Relations

“Replicant has opened our executives’ eyes to what is possible with automation. Once they started seeing the results of Replicant, they realized we need to go all-in on automation.”

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Ground your AI strategy in data

Reduce costs, increase automation, and elevate CX with Conversation Intelligence.

Get full visibility

Move beyond partial QA samples with a complete view of every conversation across every channel.

Create a roadmap

Stop guessing which workflows to automate and use AI insights to prioritize what drives impact.

Scale agent coaching

Reduce manual tasks with automated coaching to identify agent gaps and improve performance at scale.

See how it works

Interactive demo

conversation intelligence

How it works

Nobody writes a script. The platform starts with what your people already do well.

Step 01

Analyze

Listen and analyze every audio conversation—not just transcripts—and score every interaction across voice, chat, and email.

Step 02

Discover

Understand what drives contact volume, where friction exists, and how performance changes over time.

Step 03

Prioritize

Identify high-volume, high-friction workflows to determine what should be automated next.

Learn more

Connect with a product expert to see Replicant’s platform in action and learn how it could be deployed at your organization.