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REPLICANT FOR FINANCIAL SERVICES

Give customers an experience worth investing in

From filing a claim to updating account information, our conversational AI platform autonomously resolves up to 80% of customer service interactions.
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FEATURED CASE STUDY

ECSI

ECSI reimagined its contact center by implementing AI to provide clients with a seamless solution to resolve their tax, payments and loan requests.
  • 35 K
    Calls per month
  • 6
    Weeks to scale
View Case Study
USE CASES

Automate dozens of high volume interactions

  • DEBT RELIEF
    • Non-sufficient funds
    • Settlement in full
    • Pre-qualification intake
    • Welcome calls
    • Authentication and routing
    • General inquiries
  • CREDIT UNIONS AND FINTECH
    • Billing and payments
    • Check account balance
    • Account management
    • Request recent transactions
    • Authentication and routing
    • Payment extensions
  • LOAN PROVIDERS
    • Originations intake
    • Application status
    • Payments
    • Payment extensions
    • Payment plans
    • Account management
  • Non-sufficient funds
  • Settlement in full
  • Pre-qualification intake
  • Welcome calls
  • Authentication and routing
  • General inquiries
  • Billing and payments
  • Check account balance
  • Account management
  • Request recent transactions
  • Authentication and routing
  • Payment extensions
  • Originations intake
  • Application status
  • Payments
  • Payment extensions
  • Payment plans
  • Account management
Ready to accelerate your AI and automation journey?
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PLATFORM CAPABILITIES

Everything you need to resolve client interactions

  • Human-Like Interactions
    Our AI agents are powered by multiple fine-tuned large language models (LLMs) that emulate your best human agents.
  • Omnichannel Support
    Engage customers across voice, chat, and SMS with one unified platform for a consistent experience.
  • Seamless Integration
    Connect easily with your ERP system, financial planning and analysis tool, billing and payments platform, and existing systems for a streamlined workflow across your technology stack.
  • Conversation Insights
    Gain actionable insights from every interaction, helping you continuously improve service quality and AI agent performance.
VISIT PLATFORM OVERVIEW
FEATURED TESTIMONIAL

AI’s role in redefining financial services CX

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Have a conversation with our AI.