About | Replicant

Every company has a story. Ours is one of continuous evolution.

From pioneering conversational AI to helping the world's leading brands automate customer service at scale, each milestone represents another step toward making enterprise AI more capable, reliable, and human.

Our Journey

2017

The Idea

Founded by Gadi Shamia and Benjamin Gleitzman, Replicant set out to build AI that resolves customer issues—not just routes calls.

2019

First conversations

Replicant brought conversational AI into production, helping enterprises automate real customer conversations at scale.

2023

AI meets reality

As AI adoption accelerated, leading brands turned to Replicant to deliver better customer experiences through automation.

Today

ai starts scaling

More leading brands turn to Replicant every day to scale customer service how it was meant to be through both Automation and Intelligence.

200+

Successful Deployments

Net Promoter Score (NPS)

9 Years

Building Enterprise AI

1,000,000,000

1B+ Agent Minutes Automated With Replicant

Testimonials

Nigel Ponds

Global Director of Workforce Management

“With Replicant, we’ve unlocked a new level of visibility into what drives calls to our contact center. The platform’s insights have empowered us to identify patterns and improve processes.”

Lisa Rivier

VP, Road Service & Member Relations

“Replicant has opened our executives’ eyes to what is possible with automation. Once they started seeing the results of Replicant, they realized we need to go all-in on automation.”