ABOUT US

Pioneers in Conversational AI

Enabling contact centers to deliver exceptional customer service with AI since 2017.

WHO WE ARE

Our story

Led by founders Gadi Shamia, a veteran of CX innovation, and Benjamin Gleitzman, an accomplished technologist and former contact center agent during his time at MIT, Replicant understood from the start that customer service is just as much an art as it is a science.

Since 2017, we’ve been on a mission to use AI to resolve as many conversations as possible while elevating human agents to do what they are uniquely good at.

Replicant by the numbers

55 M

Conversations Automated
500 M

Agent Minutes Saved
65

Net Promoter Score (NPS)

With Replicant, it’s not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us.

Bill Hackett,

Vice President of Contact Centers
Strategy and Operations

Our leadership team

Gadi Shamia

CEO and Co-Founder
Meghna Suresh

Head of Product
Benjamin Gleitzman

CTO and Co-Founder
Margaret Cichosz

Head of Talent
Fred Fontes Gerards

General Manager, Implementation and Delivery
Letizia Curti

Chief of Staff
Mike Weaver

Senior Vice President, Engineering
Stuart Wilson

Chief Revenue Officer
Matt Serna

Chief Marketing Officer

Technical prowess

Our team of more than 110 engineers, product managers, and conversation design experts have deep expertise in AI, automation, contact center operations, linguistics, machine learning and more.