REPLICANT FOR INSURANCE

Serve every policyholder like a premium member

From filling a claim to updating account information, our conversational AI platform autonomously resolves up to 80% of customer service interactions.

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FEATURED CASE STUDY

Canadian Automobile Association

Canadian Automobile Association (CAA) transformed its customer service organization by putting conversational AI to work on use cases like credit card payments, emergency roadside calls, membership renewals and more.

40 +

Seasonal agents no longer needed during winter call volume spikes
30 %

Of CAA’s total call volume is automated

View Case Study

USE CASES

Automate dozens of high  volume interactions

PROPERTY AND CASUALTY
- First notice of loss
- Proof of insurance
- New member applications
- Claims filing and status
- Authentication & routing
- General inquiries
AUTO CLUBS
- Emergency roadside assistance
- Status updates
- Billing and payments
- Claims filing and status
- Adding members, vehicles or properties
- First notice of loss
HEALTH INSURANCE
- Open enrollment
- Policy management
- Claims filing and status
- Request policy documents
- Authentication & routing
- General inquiries

First notice of loss
Proof of insurance
New member applications
Claims filing and status
Authentication & routing
General inquiries

Emergency roadside assistance
Status updates
Billing and payments
Claims filing and status
Adding members, vehicles or properties
First notice of loss

Open enrollment
Policy management
Claims filing and status
Request policy documents
Authentication & routing
General inquiries

PLATFORM CAPABILITIES

Everything you need to resolve  policyholder interactions

Human-Like Interactions

Our AI agents are powered by multiple fine-tuned large language models (LLMs) that emulate your best human agents.
Omnichannel Support

Engage customers across voice, chat, and SMS with one unified platform for a consistent experience.
Seamless Integration

Connect easily with your claims management system, policy administration system, and other existing tools for a streamlined workflow across your technology stack.
Conversation Insights

Gain actionable insights from every interaction, helping you continuously improve service quality and AI agent performance.