REPLICANT FOR TRAVEL & HOSPITALITY
Make every guest interaction a 5-star experience
From booking a flight to reserving a room, our conversational AI platform autonomously resolves up to 80% of customer service interactions.
FEATURED CASE STUDY
Love's Travel Stops
Love’s Travel has reimagined its customer service organization with conversational AI. See how they resolved over 180K calls with Replicant.
90%
Customers with positive CSAT
50%
Reduction in agent attrition
View Case Study
PLATFORM CAPABILITIES
Automate dozens of high
volume interactions
Ticketing
Flight information
Flight status updates
Trip management
Billing and payments
General inquiries
New reservations
Travel confirmations
Billing and payments
Reservation management
Authentication and routing
Modifications and upgrades
New bookings
Reservation management
General inquiries
Billing and payments
On-board service management
Authentication and routing
PLATFORM CAPABILITIES
Everything you need to resolve
policyholder interactions
Human-Like Interactions
Our AI agents are powered by multiple fine-tuned large language models (LLMs) that emulate your best human agents.
Omnichannel Support
Engage customers across voice, chat, and SMS with one unified platform for a consistent experience.
Seamless Integration
Connect easily with your booking engine, online reservation platform, and existing tools and systems for a streamlined workflow across your technology stack.
Conversation Insights
Gain actionable insights from every interaction, helping you continuously improve service quality and AI agent performance.
FEATURED TESTIMONIAL
How AI transforms travel and hospitality CX
