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The Automation  Game Has Changed

Goodbye Deflection.
Hello Resolution.

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With Generative AI, CX automation is no longer just a band-aid solution.

Start resolving requests end-to-end with zero agent involvement.

Ditch the clunky bots  and give your customers  an experience they’ll love.

A high Resolution Rate transforms the entire contact center model.

50% lower operating costs,  less agent attrition, fewer call spikes and higher CSAT.

Join the Resolution.

Resolution Rate Calculator

Resolution Rate: 0%

Baseline With No Automation

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Agent Attrition
CSAT

Move the slider to explore your ideal resolution rate

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A Resolution Rate of 0%, represents when your baseline without any automation.

For Resolution Rates below 20%, automation can have a negative impact on your KPI's.

For Resolution Rates above 20%, automation can have a dramatic improvement on your KPIs.

Benchmark Resolution Rates by Industry:

Auto Insurance: Up to 90%
Insurance: Up to 85%
Consumer Services: Up to 75%
Healthcare: Up to 75%
Travel & Hospitality: Up to 63%
Transportation: Up to 50%

Receive a free Call Assessment to uncover your savings potential.

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Explore Our Resolution Rate Resources