Conversation Automation

AI agents designed for resolution,
not escalation

Resolve up to 80% of customer service conversations with AI agents that are easy to deploy, scale, and continuously improve.

Join the enterprises moving at the speed of AI

 
Inside the platform

Automate calls with advanced AI agents for CX

Grounded in reality

Leverage your conversation data to build AI agents that emulate your best live agents and don’t start from scratch or rely on trial-and-error.

 

Accurate

Maximize accuracy at every step of the conversation and deliver industry-leading resolution rates with AI agents powered by multiple, fine-tuned LLMs.

 

Human-like

Deliver an experience virtually indistinguishable from human agents and ensure a delightful caller interaction with minimal latency.

 

Multi-language

Support your customers in their native tongue using AI agents fluent in over 30 languages and dialects.

 
 
 
 
 

Engage customers on every channel

Deliver a consistent customer experience across voice, chat, and SMS.

Voice

Resolve customer requests quickly with AI-powered conversations that sound natural.

SMS

Automate your text support—send customers links and documents to fully resolve issues.

Chat

Go beyond basic chatbots with automation that can tackle more complex customer issues.

Build & improve

Uncover insights to drive continuous improvement

Real-time Analytics

Get real-time insights into dispositions, CSAT, escalation reasons, and much more.

 

Actionable

Update conversations with point-and-click script editing and scale your best conversations to every customer.

 

Customizable

Our customizable dashboards allow you to tailor metrics and insights to your unique needs, so you can track what matters most to your business.

 
 
 
 

Expect excellence from day one

Avoid pilot purgatory with a team of experienced Delivery & Implementation experts.

65

NPS

Scoring in the top 1% of software companies, our delivery team brings unparalleled expertise.

200+

deployments

We draw from hundreds of deployments to build customized AI agents that maximize outcomes from the start.

100M+

conversations automated

And 1,000,000,000+ agent minutes automated with AI agents that free your team to focus on calls that need them.

Testimonials

Nigel Ponds
Nigel Ponds

Global Director of Workforce Management

“With Replicant, we’ve unlocked a new level of visibility into what drives calls to our contact center. The platform’s insights have empowered us to identify patterns and improve processes.”

Lisa Rivier
Lisa Rivier

VP, Road Service & Member Relations

“Replicant has opened our executives’ eyes to what is possible with automation. Once they started seeing the results of Replicant, they realized we need to go all-in on automation.”

George McConnell
George McConnell

Fmr. Global Operations Manager

“Replicant was able to meet or exceed our goals across all major metrics but, more importantly, our partner restaurants preferred the AI solution.”

1 / 3

Customer-grade intelligence. Enterprise-grade performance.

Provide elegant experiences at every turn—with the operational fortitude to match.

One unified platform

The most proven platform for agentic customer service.

Conversation Intelligence

Spot gaps, improve agent performance, and surface insights from every interaction.

Enterprise security

Replicant enforces comprehensive controls to support enterprise deployment of LLMs for mission-critical applications.

Seamless integrations

Leverage your existing tech stack at every step, from CCaaS to CRM.

Unlimited services

Plus built-in platform capabilities. Say goodbye to hidden costs.

Stop experimenting.
Start resolving.

Steer clear of pilot purgatory with just one conversation.

Learn more

Connect with a product expert to see Replicant’s platform in action and learn how it could be deployed at your organization.