Replicant ROI Calculator

Call volume
Operation cost
Contact info
Results

Let’s start by identifying the monthly call volume of a typical use case or call flow that you want to automate:

Monthly call volume

Replicant customers see higher savings with monthly calls above 8,000.

Average handle time (AHT)

min

Replicant customers see higher savings with calls that take agents 3 or more minutes to resolve.

Now let’s calculate the total cost to operate these calls in your call center. Please select one cost assumption you are most confident in:

Assumptions Please select one

Cost per call
- Cost per call
  $
  Input the cost per phone call excluding other channel costs.
- Cost per call AHT Optional Use this field if your cost per call is for the entire contact center and you don’t know the cost per call for the use case
Annual agent salary
- Agent salary $/hrs
  $
  Fully loaded agent salary including benefits.
- % of time on the phone only Typical agents spend between 40-60% of their time on the phone, which is three to five working hours a day.

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Replicant delivers a rapid return on investment for businesses by resolving customer service requests quickly and naturally using Contact Center Automation.

This ROI calculator is based on data from millions of conversations powered by Replicant for some of the world’s most trusted brands.

It is designed to provide an estimate of expected contact center savings when you automate customer support requests with our conversational AI.

Learn what your ROI might be with Replicant.