Report

Industry Benchmark Report: Retail

See how order status call automation resolves "where is my order" calls instantly, backed by data from 2.4M retail calls — plus where the real friction is.

What's inside:

What 2.4 million retail calls reveal about the post-purchase queue — and where automation pays off first.

  • Why "where is my order" calls dominate demand — and why they're the easiest automation win
  • Why retail has the lowest caller sentiment of any vertical, and only 41% of calls resolve
  • A readiness-vs-value map showing exactly what to automate now
  • Measured results from live deployments: containment nearly doubled, NPS up 42 points
  • Plus many more industry insights

Download Industry Benchmark Report: Retail

 
 

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