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Why Replicant
The leader in Contact Center Automation
Automate common customer service requests so your agents can focus on more complex customer challenges.
The problem
The Contact Center Crisis
Contact center leaders are struggling to meet customer service expectations. They’re burdened by unpredictable call volumes, agent shortages, high turnover, and rising costs.
Our solution
How automation tackles the crisis head-on
Customers no longer wait on hold
Our platform has infinite scale to resolve customer service issues 24/7. Customers are greeted immediately to improve CSAT scores.
Agents are more productive and fulfilled
Letting automation resolve tier-1 customer service issues enables your agents to focus on high value cases leading to satisfied agents and customers.
Costs are reduced and more predictable
Our cost per contact is 50% lower than an agent and you only pay for what you use - so no more wasted budget when call volumes are low.
A transformative impact
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55%Reduction in costs
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0Customer wait times
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2xCall center capacity
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50%Reduction in AHT
Who we help
Industries we automate
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Insurance ProvidersPolicy updates, document requests, coverage FAQs & more
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Travel & HospitalityNew bookings, reservation changes, travel notifications & more
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HealthcareAppointment scheduling, benefits & coverage, claims processing & more
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Consumer ServicesPayment collection, outbound reminders, after-hours support & more
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Transportation & TransitRide status & reminders, lost & found, rider management & more
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Financial ServicsesCard management, bill payment, debt collection & more
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