Report
Industry Benchmark Report: Home Services
See how home-services phone calls resolve, where they stall, and where conversational AI can create the most value, backed by data from nearly 300,000 calls.
What’s inside:
What 300,000 home-services calls reveal about servicing demand, how calls end, and where automation pays off first.
- Why existing-customer service and account questions drive the most home-services calls, ahead of general inquiries and scheduling
- Why only about a third of calls fully resolve, and why transfer-to-human rates range from roughly 1% to 36% across brands doing comparable work
- How quote and new-business calls differ from servicing calls, and how to qualify and route hot leads to sales without losing them
- A readiness-vs-volume map showing what to automate now, what to fix first, and what to keep with people
- Two automation agendas, servicing and growth, with the use cases for each
- Plus many more industry insights
