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Replicant News
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CX Strategy, Replicant NewsCustomer Service Innovator Spotlight: Tom DietrichReplicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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Replicant NewsCustomer Service Innovators 2022: 50 Leaders Transforming Contact CentersOur annual list of bold leaders and innovators taking charge and reinventing how contact centers…
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Replicant News, Trends and ForecastsWebinar Recap: How Conversational AI Transformed a Financial Services Contact CenterLast week, Replicant Co-Founder and CTO Benjamin Gleitzman was joined by Mike Bowman, Director, Servicing…
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Replicant NewsInsurance Innovated: Top Takeaways from InsureTech Connect 20212021’s InsureTech Connect conference in Las Vegas came and went faster than a Bellagio fountain…
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Replicant NewsReplicant Wins $10,000 for BUILD in Talkdesk CX Digital Showdown
Talkdesk’s CX Digital Showdown brought together six leading customer experience solutions from their partner ecosystem…
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Replicant NewsReplicant Named a Forbes Top 50 AI Firms to Watch in 2021With the use of AI becoming more common, it’s also getting more difficult to pick…
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Replicant NewsInfographic: Looking Back, Sprinting Forward – Replicant’s 2021 Forecast
2020 changed customer service as we know it. We saw agents working from home for…
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Replicant NewsLooking Back, Sprinting Forward: Replicant’s 2020 Year in Review
2020 was an extraordinary year in customer service. It was also an incredible year for…
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Artificial Intelligence, Replicant NewsMeet the “Thinking Machine”: Why We Chose Not to Personify AI at Replicant
Artificial Intelligence (AI) has been around for a while now. Al algorithms were brought to…
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Replicant NewsReplicant Launches with $7 Million in New Funding and Adds Veteran CEOTalkdesk’s former COO joins Replicant to lead the customer service industry into the age of…
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