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Replicant News
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Replicant NewsReplicant Wins Stevie Award in Sales & Customer Service CategoryReplicant has been named a winner in the 17th annual Stevie® Awards for Sales &…
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CX Strategy, Replicant NewsCustomer Service Innovators 2023: Meet the Leaders Transforming Contact CentersAt the start of 2022, many contact center leaders looked forward to a year focused…
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Contact Center Automation, Replicant News7 Tips for Getting Started with Automation
In the wake of the pandemic, ECSI, a global leader in payments, faced unprecedented challenges…
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Contact Center Automation, Replicant News, Trends and ForecastsResolve 2022: What’s Next For Contact Center Automation?
The future of contact centers is constantly changing and impossible to predict. But at Replicant’s…
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Contact Center Automation, Replicant News, Trends and Forecasts10 Takeaways From Resolve 2022: Transforming the Customer ExperienceIn just the last year, contact center leaders have faced mounting pressure from a tightening…
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Replicant NewsHow to Realize Value From Contact Center Automation
Contact center automation is not a one-size-fits-all solution. Unlike traditional IVRs or simple chatbots, Replicant’s…
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Replicant NewsResolve 2022: Can Machines Really Converse With Customers?
The history of AI is the history of thinking. It has roots in philosophers like…
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CX Strategy, Replicant News, Trends and ForecastsWebinar Recap: How to Recession-Proof Your Contact CenterLabor shortages and unpredictable customer demand have defined much of the past two years for…
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CX Strategy, Replicant News, Trends and ForecastsBenchmark Report: Contact Center Automation is Moving to the MainstreamContact center leaders are facing the hardest customer service climate in history. According to new…
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CX Strategy, Replicant News, Trends and ForecastsCustomer Service Innovator Spotlight: Mike BowmanReplicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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Replicant NewsReplicant Named ‘Hot Vendor’ by Aragon ResearchThis month, Replicant was selected as one of four Hot Vendors in Conversational AI for…
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CX Strategy, Replicant NewsCustomer Service Innovator Spotlight: Michelle Deese
Replicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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