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Case Studies
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Case Studies, CX Strategy, Trends and Forecasts6 Quotes That Will Change the Way You View AIConversational AI has revolutionized the customer service landscape, offering benefits far beyond traditional IVRs and…
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Case StudiesThe Art of AI at Love’s Travel Stops
Love’s Travel Stops is among the growing number of enterprises that have successfully integrated AI…
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Case Studies, CX StrategyHow Southwest Medical Imaging Transformed Their Patient Experience
In the healthcare industry, timely patient service can be as critical as medical treatment itself. …
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Case StudiesThe CX Rx: How Healthcare Contact Centers Serve More Patients With Replicant
Healthcare is the most important service a customer will use in their lifetime. For providers,…
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Case StudiesNew Jersey Transit Brings Rapid Service to Paratransit Riders With Replicant
Customer Overview NJ TRANSIT is the nation’s largest statewide public transit provider by area. With…
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Case Studies, CX StrategyWe’ve Got You Covered: Insurance Providers Resolve More Calls With Replicant
From home to auto to life, insurance contact centers consistently rank as some of the…
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Case StudiesLeading Pest Control Company Converts More Business with Replicant
Customer Overview This nationally recognized pest control company has been keeping homes and businesses bug-free…
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Case Studies, CX StrategyHow AI can impact customer service for consumer service brands
Auto repairs. Pest control. Landscaping. Moving services. Heating and HVAC. The Consumer Services that make…
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Case StudiesAuto Insurance Leader Resolves 50% More Calls Using Replicant
Customer Overview For over 60 years, this leading auto insurance company has provided five-star coverage…
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Case Studies, CX StrategyMoving Forward: How Transportation Companies Serve More Riders with Replicant
Hold times are a challenge in every industry, but for transportation contact centers, reliable service…
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Case StudiesHow Can I Help: How the Thinking Machine Automates Intake Flows
Agents spend countless hours capturing repetitive customer information like names, order numbers, addresses, and request…
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Case StudiesTravel & Hospitality Brands Deliver 5-Star Service With Contact Center Automation
Let’s face it. Even though the contact center crisis has impacted nearly every industry, no…
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