From Data to Decisions

How to Transform Call Data into Actionable Insights

Thursday, February 20th @ 2pm ET

Security teams and Central Station operators are using Conversation Intelligence (CI) to optimize performance, uncover business process gaps, and identify automation opportunities. Join this roundtable to learn real-world strategies from industry experts and walk away with an actionable roadmap for deploying CI in your contact center.

Save Your Spot

Your contact center handles thousands of customer interactions every day—but are you extracting the full value from these conversations? Most QA teams manually review just 2-5% of calls, leaving critical trends undetected and coaching opportunities missed.

Join Replicant’s expert-led roundtable to explore how Conversation Intelligence (CI) empowers CX teams to:

Identify key call drivers in real-time with AI-powered insights—beyond keyword tracking
Improve agent performance with audio-based analysis that captures empathy, tone, and sentiment
Pinpoint automation-ready conversations, freeing up agents for high-value interactions

This session isn’t just about theory—it’s about action. Engage in small-group breakouts where you’ll collaborate with industry peers and Replicant experts to build an actionable roadmap for deploying CI in your contact center.

Reserve your spot now—limited seats available for this interactive session.