Consumer Services

Pest Control
Brand with 8K+ Employees

Learn how a leading pest control company converts more new customers using Replicant

PDF of the Full Case Study

Partnering to drive results

Replicant was deployed to automate call routing, authentication, account management, and appointment scheduling.

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Higher conversion rates for new customers
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Lower training costs for agents
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Eliminated need for BPO

Company Details

Industry:

Consumer Services
Size:

8,000+ Employees

Use Cases:

- Call Routing
- Appointment Scheduling
- Customer Authentication
- Account Management

The challenge

High Call Volumes & Staffing Challenges

Prior to partnering with Replicant, this business had a challenge converting new customers that called in to take advantage of free inspections. Due to the offer and the seasonal nature of their business, prospective customers would call in during the same time period. Often, they would wait on hold for 20+ minutes, overwhelming agents and increasing call abandonment rates. In addition, they were struggling to hire agents, and BPOs were no longer cutting it.

Solutions and results

Making an impact on day one

Quick integration with their systems

This pest control company quickly began saving due to our ability to establish the API calls, fields, and resources needed to get up and running fast.