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REPLICANT FOR TRANSPORTATION

Give every rider on-time customer service

From booking a ride to managing service disruptions, our conversational AI platform autonomously resolves up to 80% of customer service interactions.
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FEATURED CASE STUDY

NJ Transit

NJ Transit uses conversational AI to provide instantaneous service for thousands of common transportation requests every week.
  • 4.3 /5
    Average CSAT score
  • 12 K
    Calls automated per week
View Case Study
USE CASES

Automate dozens of high volume interactions

  • PUBLIC TRANSIT
    • Book a trip
    • Check ride status
    • Check card balance
    • Paratransit services
    • Authentication and routing
    • General inquiries
  • AIRLINES AND TRAINS
    • Trip management
    • Billing and payments
    • Account management
    • Outbound trip notifications
    • Authentication and routing
    • General inquiries
  • GENERAL SUPPORT
    • Authentication
    • Intelligent routing
    • New customer intake
    • General inquiries
    • Outbound reminders
    • Account management
  • Book a trip
  • Check ride status
  • Check card balance
  • Paratransit services
  • Authentication and routing
  • General inquiries
  • Trip management
  • Billing and payments
  • Account management
  • Outbound trip notifications
  • Authentication and routing
  • General inquiries
  • Authentication
  • Intelligent routing
  • New customer intake
  • General inquiries
  • Outbound reminders
  • Account management
Ready to accelerate your AI and automation journey?
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PLATFORM CAPABILITIES

Everything you need to resolve rider requests

  • Human-Like Interactions
    Our AI agents are powered by multiple fine-tuned large language models (LLMs) that emulate your best human agents.
  • Omnichannel Support
    Engage customers across voice, chat, and SMS with one unified platform for a consistent experience.
  • Seamless Integration
    Connect easily with your fleet management software, transportation management systems, and existing tools for a streamlined workflow across your technology stack.
  • Conversation Insights
    Gain actionable insights from every interaction, helping you continuously improve service quality and AI agent performance.
VISIT PLATFORM OVERVIEW
FEATURED TESTIMONIAL

AI's role in keeping your customers on the go

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Have a conversation with our AI.