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If you’re exploring technology and automation for your contact center, you may be curious about…

When you think of a traditional call center, the image that comes to mind is…

Consumers today are accustomed to looking for a “chat” button on any webpage they visit….

Customer service has reached an inflection point. Fast and modern experiences are no longer a…

The global shift toward digital engagement, accelerated by the pandemic a few years ago, continues…

Artificial intelligence is a hot topic in just about every industry today. One of the…

This article discusses Contact Center Automation’s role in enhancing accessibility for individuals with disabilities. It…

Contact Center Automation has gained widespread adoption across the customer service world. It’s being used…

Founded five years ago, Replicant has been faithful to its mission of “crafting great human-to-machine…

According to the 2022 Benchmark Report, almost all contact center leaders (91%) report that automation…

A lot has changed since the first contact centers were formed in the late 20th…

Ask anyone who’s called into a contact center in the last 12 months, and they…