Infographic: Looking Back, Sprinting Forward – Replicant’s 2021 Forecast

2020 changed customer service as we know it. We saw agents working from home for the first time, higher than normal call volumes, longer hold times, and compromised customer service. 

Fortunately, 2021 is a time for new beginnings, and we’ve been hard at work transforming the customer experience with Replicant Voice – an autonomous contact center that delivers always-on, elastic call center capacity for customer service with voice AI. 

Thanks to Replicant Voice – the  limitations of traditional contact centers are no longer here. Replicant Voice is changing the way we resolve customer issues over the phone with faster, more efficient customer service, all while turning the call center into a cost saver, not cost center. 

We can’t wait to see what the future holds and more importantly, can’t wait to partner together. Read more >

Sincerely,

Gadi Shamia

How else can contact center leaders prepare for an unpredictable 2021 and beyond? We’ve got you covered. Our newest guide is hot off the press and covers the top trends contact centers need to embrace this year in order to stay ahead of the curve. Get your copy of the guide – Shaping the Contact Center’s Future in an Unpredictable World.

1 Customer Spotlight: Scale Call Center Operations with 50% ROI

2 “Replicant Raises $27 Million To Propel Its Voice AI For Customer Service Phone Calls,” Forbes, Sep 10 2020

3 “TI50 The 50 Most Promising Startups,” The Information, Dec 2020

4 Security & Privacy

5 Customer Spotlight: Scale Call Center Operations with 50% ROI

6 Replicant’s LinkedIn Post, Dec 2020

7 Gadi Shami, Replicant CEO on Fortt Knoxx, Nov 9 2020

Jill Accardo

Office Depot

Vice President Customer Service and Order Managment

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