Overview 
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Replicant for
Telecommunications
From technical troubleshooting to service scheduling, resolve customer requests with automation.
Use cases
Common telecom needs we automate
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Technical troubleshooting -
Installation and service scheduling -
Account billing and management -
Proactive outage alerts and resolution -
Outbound payment collection -
Automated cross-selling and upselling
Technical troubleshooting 
Installation and service scheduling 
Account billing and management 
Proactive outage alerts and resolution 
Outbound payment collection 
Automated cross-selling and upselling
Features
Customer service as fast as your network
Service that scales when volume spikes
Keep customers informed with automated, no-wait service that scales to meet unexpected demand during outages or other unforeseen events.
Automate manual and common agent tasks
Replicant integrates with your CRM to automatically authenticate callers, update records, and do call follow-up – saving hours of manual work.
Proactively inform and remind customers
Reduce inbound requests by proactively updating customers when there’s an outage or when service has been restored.
Replicant Customer stats
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70%Reduction in hold time
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50%Reduced AHT
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50%Reduction in escalations
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2xCall center capacity
No matter how much call traffic we have - whether it’s 1 call or 10,000 calls - the Thinking Machine can handle all of them at
the same time.
Mike Bowman
Director, Servicing Operations
Director, Servicing Operations
