Turn on the lights in your contact center

Generate AI-powered insights from every customer call with Conversation Intelligence – the contact center’s most powerful source of truth.

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QA for the AI age

It’s no secret that traditional call analysis tools are slow, manual and incomplete. With Conversation Intelligence, contact centers gain visibility into 100% of calls so you spend less time gathering information and more time improving CX.

Have more lightbulb moments

"What used to take me literally hours to do for one site, and probably a full day for all sites, is now taking me minutes. And that's not an exaggeration."

Nigel Ponds, Global Director of Workforce Management

call summaries

Information:
Gathered

Hear the bigger picture with audio-first summaries that go beyond traditional transcript analysis to capture the subtleties of tone, hold times, accents and more.

BUSINESS INSIGHTS

Insights:
Uncovered

Leverage glanceable dashboards and actionable, AI-driven recommendations to help you understand critical patterns and take immediate action.

KNOWLEDGE BASE BUILDER

Dots:
Connected

Automatically identify how your agents answer common questions and redeploy the best responses to build a dynamic, evergreen knowledge base.

AUTOMATION SUGGESTIONS

Opportunities:
Illuminated

Uncover repetitive tasks that can be automated by AI agents and map out an automation strategy that keeps agents focused on more complex work.

AGENT COACHING

Performance:
Unlocked

Align performance evaluations with your business goals by uploading your scorecard and assessing agent performance using the competencies that matter to you.