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REPLICANT FOR TRAVEL & HOSPITALITY

Make every guest interaction a 5-star experience

From booking a flight to reserving a room, our conversational AI platform autonomously resolves up to 80% of customer service interactions.
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FEATURED CASE STUDY

Love's Travel Stops

Love’s Travel has reimagined its customer service organization with conversational AI. See how they resolved over 180K calls with Replicant.
  • 90 %
    Customers with positive CSAT
  • 50 %
    Reduction in agent attrition
View Case Study
USE CASES

Automate dozens of high 
volume interactions

  • AIRLINES
    • Ticketing
    • Flight information
    • Flight status updates
    • Trip management
    • Billing and payments
    • General inquiries
  • HOTELS AND RESORTS
    • New reservations
    • Travel confirmations
    • Billing and payments
    • Reservation management
    • Authentication and routing
    • Modifications and upgrades
  • CRUISE LINES
    • New bookings
    • Reservation management
    • General inquiries
    • Billing and payments
    • On-board service management
    • Authentication and routing
  • Ticketing
  • Flight information
  • Flight status updates
  • Trip management
  • Billing and payments
  • General inquiries
  • New reservations
  • Travel confirmations
  • Billing and payments
  • Reservation management
  • Authentication and routing
  • Modifications and upgrades
  • New bookings
  • Reservation management
  • General inquiries
  • Billing and payments
  • On-board service management
  • Authentication and routing
Ready to accelerate your AI and automation journey?
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PLATFORM CAPABILITIES

Everything you need to resolve guest interactions

  • Human-Like Interactions
    Our AI agents are powered by multiple fine-tuned large language models (LLMs) that emulate your best human agents.
  • Omnichannel Support
    Engage customers across voice, chat, and SMS with one unified platform for a consistent experience.
  • Seamless Integration
    Connect easily with your booking engine, online reservation platform, and existing tools and systems for a streamlined workflow across your technology stack.
  • Conversation Insights
    Gain actionable insights from every interaction, helping you continuously improve service quality and AI agent performance.
VISIT PLATFORM OVERVIEW
FEATURED TESTIMONIAL

How AI transforms travel and hospitality CX

Say ‘Hello’ to the future.
Have a conversation with our AI.