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💡 Turn On the Lights in Your Contact Center: Introducing Conversation Intelligence
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💡 Turn On the Lights in Your Contact Center: Introducing Conversation Intelligence
Learn More
Request a demo
Replicant for

Laboratories & Imaging Centers

From patient account management to appointment scheduling, resolve common requests with automation.
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Scheduling without the waiting room
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Use cases for Labs & Imaging Centers

Common healthcare requests we automate

  • Appointment scheduling
  • Insurance quotes
  • Benefits and coverage
  • Claims processing
  • Health and prescription questions
  • Proactive reminders
  • Payment info & FAQ
Features

World-class care for every patient

Personalized patient interactions

Customize every conversation to each unique patient with personalized greetings, callback windows, care preferences, and more.

Proactive care for stressless experiences

Reduce inbound requests with automated patient reminders, clinic updates, prescription information, and more.

Comply with HIPAA requirements

Protect patient information with securely encrypted data at rest and in transit, regular backups, and secure database hosting.

Personalized patient interactions

Customize every conversation to each unique patient with personalized greetings, callback windows, care preferences, and more.

Proactive care for stressless experiences

Reduce inbound requests with automated patient reminders, clinic updates, prescription information, and more.

Comply with HIPAA requirements

Protect patient information with securely encrypted data at rest and in transit, regular backups, and secure database hosting.

Replicant customer stats

  • 70%
    Reduction in hold time
  • 50%
    Reduced AHT
  • 50%
    Reduction in escalations
  • 2x
    Call center capacity
Call volumes were crazy before Replicant. That caused long hold times and high abandonment rates. We needed a way to automate straightforward requests so live agents could help the patients that really needed help with the harder things.
Kim Wyszynski
Director of Contact Center at Southwest Medical Imaging
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Featured resources

Contact Center Automation hub

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How to Harness The Power of GenAI While Avoiding CX Risks
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