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Replicant vs. Interactions

Replicant’s Interactions alternative has fully autonomous learning capabilities and delivers superior conversations. Replicant’s Interactions alternative has fully autonomous learning capabilities and delivers superior conversations.

Proven to outperform

Legacy platforms like Interactions rely on manual updates and outdated AI models, leading to higher abandonment rates, lower CSAT, and unhappy customers.
  • 90%
    Call resolution rate
  • 12
    Weeks to deploy enterprise use cases
  • 8.0
    CSAT (equaling or exceeding agent)
  • 50%
    Reduction in call escalations
Replicant vs. Interactions

The best Interactions alternative

Replicant is a purpose-built platform using the latest in AI and automation. We fully resolve customer issues and autonomously improve with minimal intervention.
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Replicant value

Why contact center leaders pick Replicant

Superior automated conversations

With latency times under 1 second and an inference accuracy rate over 96%, your customers won’t believe they’re talking to a machine.

Up and running in weeks

General purpose AI apps like Interactions require an army of engineers and conversation designers. Replicant is purpose built for contact centers.

Actionable insights and reporting

Dashboards provide real-time visibility into customers’ reasons for contacting support, top performing conversation flows, and escalation issues.

With Replicant, it's not just about the solution itself, but about the partnership and their ability to strategize and see downstream with us.
Bill Hackett
Vice President of Contact Centers Strategy & Operations
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