Overview 
Integrations 
Insurance 
Healthcare 
Consumer Services 
Hospitality & Travel 
Retail 
Transportation 
Financial Services 
Appointments & Scheduling 
Frequently Asked Questions 
Outbound Calling Reminders 
Account & Order Management 
Authentication 
Billing & Payments 
Call Routing 
Interactive Demo 
Pricing 
Money Back Guarantee 
ROI Calculator 
Talk to Sales 
Dialed In Podcast 
Blog 
Guides & Reports 
Events & Webinars 
Case Studies 
Newsletter 
About 
Careers 
Trends and Forecasts
The latest contact center research, trends, and strategies
-
Trends and ForecastsWhere Customer Service and Support Is Headed in 2021 and BeyondThere’s no doubt the COVID-19 pandemic altered the way we do business, and customer experience…
read more -
Trends and ForecastsShared Autonomy, Materially Soft Robots, and Specialized Infrastructure: What the Future of Human and Machine Interactions Looks LikeWhether you believe machines will take over the world or not, many people are wondering…
read more -
Trends and Forecasts5 “Top of Minds” for Customer Service Leaders in 2021At Replicant, we believe in taking a fresh approach to connecting with our prospects…
read more -
Trends and ForecastsRetail in 2021: Customer Service Trends You Can’t Ignore2021 brings with it the shopping trends of 2020 — despite the Covid-19 vaccine close…
read more -
CX Strategy, Trends and ForecastsWhy Call Centers Need ReplicantOrganizations are now entering the third era of IT, according to Gartner’s 2019 CIO Survey,…
read more -
Artificial Intelligence, Trends and ForecastsAI Voice Responder Supports Call Centers Impacted by COVID-19Replicant’s AI Voice Responder enables call centers to quickly respond to increased customer calls without…
read more
Stay updated with Replicant
