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Trends and Forecasts
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Trends and ForecastsThe Surprising Roots of the Most Common Hold MusicCisco is the number one supplier of enterprise phone systems in the world. Which means…
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Trends and ForecastsFive New Truths: How the Great Resignation is Changing Contact CentersA global re-evaluation of what constitutes meaningful work has brought us to a time many…
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Artificial Intelligence, Trends and ForecastsA Digital Assistant is the Future of Customer Service
How a Digital Assistant Can Change The Future of Customer Service Digital assistants are changing…
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CX Strategy, Trends and Forecasts10 Trends Contact Center Leaders Should Watch in 2022
Last month, we looked at ten of the most important contact center stats to emerge…
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Trends and ForecastsThe 10 Most Important Contact Center Stats of 2021After a year of sweeping changes, it’s never been more important for contact centers to…
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Replicant News, Trends and ForecastsWebinar Recap: How Conversational AI Transformed a Financial Services Contact CenterLast week, Replicant Co-Founder and CTO Benjamin Gleitzman was joined by Mike Bowman, Director, Servicing…
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CX Strategy, Trends and ForecastsPreparing for Contact Center Agent Shortages in 2022Persistent hiring challenges and rising AI adoption in 2021 means two things for contact centers…
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CX Strategy, Trends and Forecasts5 Ways to Navigate Seasonal Call Volume Spikes
The holidays are here, and for many contact centers this means ‘tis the season’ for…
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CX Strategy, Trends and Forecasts5 Must-Have Qualities for Every Contact Center in 2022
By now, you’ve probably adjusted your contact center strategy and formed new working habits after…
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CX Strategy, Trends and ForecastsFive Key Trends in Patient Experience for 2022
2021 accelerated many of the virtual care and digitalization trends already underway in healthcare. It…
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CX Strategy, Trends and ForecastsWhat is Total Experience (TX)?
As business leaders look toward 2022, the call for digital transformation has never been louder. …
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CX Strategy, Trends and ForecastsAre Contact Center Leaders Asking The Wrong Questions?
Written by Peter Isaacson, Chief Marketing Officer at Replicant The Covid-19 pandemic. Unpredictable weather catastrophes….
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