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Trends and Forecasts
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CX Strategy, Trends and ForecastsWhat Are the Best Contact Center Solutions for 2025?As another year comes to a close, companies are beginning to look forward to 2025….
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Contact Center Automation, Replicant News, Trends and ForecastsResolve 2022: What’s Next For Contact Center Automation?
The future of contact centers is constantly changing and impossible to predict. But at Replicant’s…
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CX Strategy, Trends and ForecastsExpensive Contact Center Agents VS AI – Replicant
Contact Centers Need Solutions That Address the Root Problem Today’s contact center agents have never…
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Contact Center Automation, Replicant News, Trends and Forecasts10 Takeaways From Resolve 2022: Transforming the Customer ExperienceIn just the last year, contact center leaders have faced mounting pressure from a tightening…
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Artificial Intelligence, Trends and ForecastsAI, the Future of Work, and ReplicantReplicant co-founder and CEO Gadi Shamia recently joined the AI and the Future of Work podcast for…
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CX Strategy, Replicant News, Trends and ForecastsWebinar Recap: How to Recession-Proof Your Contact CenterLabor shortages and unpredictable customer demand have defined much of the past two years for…
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CX Strategy, Replicant News, Trends and ForecastsBenchmark Report: Contact Center Automation is Moving to the Mainstream
Contact center leaders are facing the hardest customer service climate in history. According to new…
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CX Strategy, Replicant News, Trends and ForecastsCustomer Service Innovator Spotlight: Mike BowmanReplicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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Contact Center Automation, Trends and ForecastsFuture-Proof Contact Centers with AI – ReplicantContact Center Automation: Built to Withstand Over the past few years, contact centers have been…
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Trends and ForecastsContact Center Technology in 2022
The Contact Center Technology Businesses Need in 2022 Every company relies on a group of…
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Trends and ForecastsHow A Recession Would Impact Contact Centers
How Leaders Can Prepare for an Economic Slowdown Depending on who you ask, the US…
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CX Strategy, Trends and ForecastsThe Great Resignation – Remote Call Center Solutions in 2022
Remote Call Center Solutions in 2022 As workers around the country re-evaluate what their work…
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