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CX Strategy
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CX Strategy5 Reasons to Break Up with Your Dated IVRCultures all over the world celebrate Valentine’s Day in their own unique ways. In Italy,…
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CX Strategy, Trends and ForecastsThe Great Resignation – Remote Call Center Solutions in 2022Remote Call Center Solutions in 2022 As workers around the country re-evaluate what their work…
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Artificial Intelligence, CX StrategyPart 2: The Unforeseen Costs of Building a Conversational AI Solution
Earlier this month, we discussed some of the most common, though under-discussed, pitfalls contact centers…
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Artificial Intelligence, CX StrategyPart 1: The Unforeseen Costs of Building a Conversational AI Solution
As conversational AI adoption continues to skyrocket across contact centers globally, many customer service leaders…
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CX Strategy, Trends and Forecasts10 Trends Contact Center Leaders Should Watch in 2022
Last month, we looked at ten of the most important contact center stats to emerge…
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CX Strategy, Trends and ForecastsPreparing for Contact Center Agent Shortages in 2022Persistent hiring challenges and rising AI adoption in 2021 means two things for contact centers…
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Artificial Intelligence, CX StrategyConversational AI vs. Call Center Outsourcing
Five Ways Conversational AI is Better Than Call Center Outsourcing Utilizing the power of conversational…
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Artificial Intelligence, CX StrategyConversational AI: To Build or to Buy
You might understand the value that conversational AI can bring to both your contact center…
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CX Strategy, Trends and Forecasts5 Ways to Navigate Seasonal Call Volume SpikesThe holidays are here, and for many contact centers this means ‘tis the season’ for…
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CX Strategy, Trends and Forecasts5 Must-Have Qualities for Every Contact Center in 2022
By now, you’ve probably adjusted your contact center strategy and formed new working habits after…
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CX StrategyLearn the Different Types of Virtual Agents by Replicant.AI
What are the different types of virtual agents? There are four different types of virtual…
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CX Strategy, Trends and ForecastsFive Key Trends in Patient Experience for 2022
2021 accelerated many of the virtual care and digitalization trends already underway in healthcare. It…
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