Overview 
Integrations 
Insurance 
Healthcare 
Consumer Services 
Hospitality & Travel 
Retail 
Transportation 
Financial Services 
Appointments & Scheduling 
Frequently Asked Questions 
Outbound Calling Reminders 
Account & Order Management 
Authentication 
Billing & Payments 
Call Routing 
Interactive Demo 
Pricing 
Money Back Guarantee 
ROI Calculator 
Talk to Sales 
Dialed In Podcast 
Blog 
Guides & Reports 
Events & Webinars 
Case Studies 
Newsletter 
About 
Careers 
CX Strategy
-
CX StrategyDialed In: AI and Hospitality With Hannah DayIn the latest episode of Dialed In, Gadi Shamia was joined by Hannah Day, Director…
read more -
CX StrategyDialed In: The Impact of Generative AI With Kevin McLaughlin
In this episode of Dialed In, Gadi Shamia, CEO and co-founder of Replicant was joined…
read more -
CX StrategyDialed In: Navigating the Road to Customer Service Excellence With AAA
The Auto Club Group is an integral part of the American Automobile Association (AAA) Federation,…
read more -
CX StrategyDialed In: How Airbnb is Leveraging Human-AI Collaboration
At its core, Airbnb’s business model is built on trust and collaboration between guests and…
read more -
Case Studies, CX StrategyWe’ve Got You Covered: Insurance Providers Resolve More Calls With Replicant
From home to auto to life, insurance contact centers consistently rank as some of the…
read more -
Case Studies, CX StrategyHow AI can impact customer service for consumer service brands
Auto repairs. Pest control. Landscaping. Moving services. Heating and HVAC. The Consumer Services that make…
read more -
Case Studies, CX StrategyMoving Forward: How Transportation Companies Serve More Riders with Replicant
Hold times are a challenge in every industry, but for transportation contact centers, reliable service…
read more -
CX Strategy, Trends and ForecastsThe National Customer Rage Survey: 3 Takeaways
A recent survey found that Americans are not just increasingly dissatisfied with customer service, they’re…
read more -
Contact Center Automation, CX Strategy5 Steps to Nailing Omnichannel CX Automation
Customers expect businesses to provide a seamless and consistent experience across all channels. But they…
read more -
Contact Center Automation, CX StrategyWhat Conversations Should You Automate?
Deciding which customer service requests in your contact center are best suited for automation is…
read more -
CX Strategy, Replicant NewsCustomer Service Innovators 2023: Meet the Leaders Transforming Contact CentersAt the start of 2022, many contact center leaders looked forward to a year focused…
read more -
Contact Center Automation, CX Strategy, Trends and ForecastsContact Center Automation Is A Soothing Ginger Ale for Airlines
Customer experience leaders are hard at work assessing the year that was and planning for…
read more
