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Case Studies
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Case StudiesECSI Saves $1.5M Automating Front Desk Calls With ReplicantWho is ECSI? ECSI is the leading provider of accounts receivable management for campus-based student…
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Case StudiesSix Companies Experiencing Profit Margin Miracles with Replicant
1. 35% Net Monthly Savings for OnProcess OnProcess provides a service that helps their customers…
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Case StudiesRing for Assistance: How the Thinking Machine Automates Front Desk Calls
First impressions can make or break customer experiences. Unfortunately, most IVRs usually do the latter….
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Case StudiesWhy OnProcess Went All-In On Automation
Why OnProcess Went All-In On Automation Contact Center Automation’s ability to transform customer service operations,…
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Case StudiesAppointment Scheduling Automation – Replicant
Appointment scheduling is one of the most time-consuming tasks for contact centers, but automating it…
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Case Studies, Contact Center AutomationRoadmap: Automate Dispatch With the Thinking Machine™️
Dispatch calls can take up hours of your contact center agents’ time. But finding an…
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Case Studies, Contact Center AutomationScheduled Success: How the Thinking Machine™️ Automates Appointments
Your customers want simple and convenient ways to schedule an appointment. The problem? Appointment scheduling…
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Case Studies, Contact Center AutomationResolution Guaranteed: How Replicant Removes the Risk from Contact Center Automation
Nine out of ten contact center leaders agree: automation is a critical priority in overcoming…
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Case StudiesEnterprise Delivery Company Reduces Call Center Costs by 55% With Replicant VoiceContact centers that are looking to scale service while also managing costs are turning to…
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