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Artificial Intelligence
The latest contact center research, trends, and strategies
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Artificial IntelligenceGet Smart on Replicant VoiceWant to get smart on Replicant Voice? Take a look at our most frequently asked…
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Artificial Intelligence, Replicant NewsMeet the “Thinking Machine”: Why We Chose Not to Personify AI at ReplicantArtificial Intelligence (AI) has been around for a while now. Al algorithms were brought to…
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Artificial IntelligenceWhat Makes a Great AI Conversation on the Phone?
A few weeks ago, I wrote a blog post about the making of a great…
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Artificial IntelligenceWhat Makes a Great Conversation?
I have been working in the Customer Service industry for the past five years and…
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Artificial Intelligence, Contact Center AutomationCall Center Automation: What Calls Should You Automate?Call centers have changed drastically, even over the last five years. As technology continues to…
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Artificial IntelligenceDeep Learning vs Machine Learning: What’s the Difference?Artificial intelligence (AI) is a vast, complicated field. We know, we work with AI every…
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Artificial IntelligenceThe Impact of Machine Learning on Call Centres
Machine learning has experienced exponential growth in the last few years. The International Data Corporation…
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