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Replicant NewsReplicant Spotlight: Carolina Manterola, Senior Engagement ManagerTell us about yourself! Where are you located and what was your path to joining…
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LLMs & ChatGPTThe ChatGPT Glossary for CX Leaders
ChatGPT and Large Language Models (LLMs) have put AI on the radar of every customer…
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LLMs & ChatGPTHow Replicant Unlocks the Future of Contact Center Automation with ChatGPT and LLMs
Six years ago, Replicant set out to revolutionize the way contact centers serve customers by…
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Replicant NewsReplicant Spotlight: Asante Muhammad, Customer Success Manager
Tell us about yourself! Where are you located and what was your path to joining…
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Case StudiesAuto Insurance Leader Resolves 50% More Calls Using Replicant
Customer Overview For over 60 years, this leading auto insurance company has provided five-star coverage…
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Case Studies, CX StrategyMoving Forward: How Transportation Companies Serve More Riders with Replicant
Hold times are a challenge in every industry, but for transportation contact centers, reliable service…
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Replicant NewsReplicant Wins 2023 Artificial Intelligence Excellence Award
Replicant was named a winner in the Business Intelligence Group’s 2023 Artificial Intelligence Excellence Awards,…
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CX Strategy, Trends and ForecastsThe National Customer Rage Survey: 3 Takeaways
A recent survey found that Americans are not just increasingly dissatisfied with customer service, they’re…
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Contact Center Automation, CX Strategy5 Steps to Nailing Omnichannel CX Automation
Customers expect businesses to provide a seamless and consistent experience across all channels. But they…
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Case StudiesHow Can I Help: How the Thinking Machine Automates Intake Flows
Agents spend countless hours capturing repetitive customer information like names, order numbers, addresses, and request…
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Replicant NewsReplicant Wins Stevie Award in Sales & Customer Service Category
Replicant has been named a winner in the 17th annual Stevie® Awards for Sales &…
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Contact Center AutomationConversation Design: The Key to Effective Contact Center Automation
There are many reasons why automation has become an obvious solution for contact centers aiming…
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