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Artificial IntelligenceHow Voice AI is Transforming the Customer Experience for HospitalityTravelers “want to be engaged, heard, empowered and delighted by hotels.” They want and demand…
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Artificial Intelligence, Contact Center AutomationThe Future of Contact Centers Lies in AI and Agent CollaborationContact centers are seen as a cost center and a source of frustration for both…
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Artificial IntelligenceHow AI is Transforming Customer Service for Insurance CompaniesAI is transforming the customer service experience across all industries. Insurance companies are no exception….
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Replicant NewsInfographic: Looking Back, Sprinting Forward – Replicant’s 2021 Forecast
2020 changed customer service as we know it. We saw agents working from home for…
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Replicant NewsLooking Back, Sprinting Forward: Replicant’s 2020 Year in Review2020 was an extraordinary year in customer service. It was also an incredible year for…
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Contact Center AutomationEverything You Should Know About An Autonomous Contact CenterYou may have heard the term “autonomous contact center” and wondered what it’s all about….
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Artificial Intelligence, Contact Center AutomationTop Voice AI Use-cases Every Call Center Exec Should Be Aware Of In 2021Voice AI is fast becoming a staple of the modern contact center — handling Tier-1…
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Trends and Forecasts5 “Top of Minds” for Customer Service Leaders in 2021At Replicant, we believe in taking a fresh approach to connecting with our prospects…
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Trends and ForecastsRetail in 2021: Customer Service Trends You Can’t Ignore2021 brings with it the shopping trends of 2020 — despite the Covid-19 vaccine close…
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Contact Center AutomationThe Future of Contact Centers Starts with Elastic Customer ServiceMassive shifts in contact center operations over the last year exposed issues that have long…
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Contact Center AutomationCall Center Turnover: How to Eliminate Employee Attrition Costs
Call Center Turnover: How to Eliminate Employee Attrition Costs No matter the industry, managing employee…
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Contact Center AutomationHow to Manage a Remote Call Center
Over the past couple of decades, employees have increased their demand for flexibility and adaptability…
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