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Artificial IntelligenceThe Difference Between Conversational AI and ChatbotsHow Conversational AI Compares to Chatbots Conversational AI and chatbots are different. As call centers…
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CX Strategy, Trends and ForecastsWhat is Total Experience (TX)?
As business leaders look toward 2022, the call for digital transformation has never been louder. …
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Artificial IntelligenceCall Center Analytics, Insights, & Conversational AI
Call Center Analytics, Insights, and Conversational AI Many people can probably remember feeling a sense…
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Artificial Intelligence, CX StrategyDistinguishing Between Call Routing, Transcribing and Conversational AICall routing vs. transcribing vs. conversational AI Intelligent solutions in contact centers are nothing new….
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The Replicant 2021 Contact Center SurveyThe Effects of Bad Customer Service and How Brands Can Fix It There are a…
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Survey: The Effects of Bad Customer Service and How Brands Can Fix It
Executive Summary Poor customer service is pervasive. The problem in contact centers is especially dire…
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CX Strategy, Trends and ForecastsAre Contact Center Leaders Asking The Wrong Questions?
Written by Peter Isaacson, Chief Marketing Officer at Replicant The Covid-19 pandemic. Unpredictable weather catastrophes….
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Replicant NewsInsurance Innovated: Top Takeaways from InsureTech Connect 2021
2021’s InsureTech Connect conference in Las Vegas came and went faster than a Bellagio fountain…
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5 Reasons We’re Excited for InsureTech Connect 2021
The last time Insurtech Connect was in-person was in 2019, and the world was a…
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How to Identify Call Types That Are Ideal for Voice AI Automation
Call center automation is part of the rise in hyperautomation, which is driving businesses to…
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Artificial IntelligenceHow Voice AI Is Transforming Customer Service for the Telecommunications Industry
The telecommunications sector, one of the largest industries globally, is at a crossroads. No longer…
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Artificial IntelligenceHow Voice AI Is Transforming the Patient Experience in Healthcare
Healthcare should be patient-centric, yet nearly half of surveyed consumers believe the healthcare industry is…
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