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Contact Center AutomationWhat the Pandemic Revealed About Contact CentersCustomer Service Has Changed For Good For years, contact centers have operated on multi-year plans,…
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CX StrategyHow to Use Contact Center Data to Improve AgentsTraining Agents Just Got A Whole Lot Smarter Customer service agents have never needed help…
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CX Strategy6 Reasons To Start Contact Center Automation Today
Don’t Wait, Automate A few years ago, 76% of contact centers were planning to invest…
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CX StrategyThe Rise of Contact Center Automation in 12 Stats
The Numbers Behind Contact Center Automation’s Rapid Adoption Digital transformation was already well underway in…
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Artificial Intelligence10 Challenges Contact Centers Can Navigate With AutomationContact Center Automation Is Built for Today’s Challenges As customer service and support organizations look…
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CX Strategy7 Things You Could Accomplish in the Time You’ll Spend Waiting for Customer Service
What would you do with 43 days? A report found that half of America’s customers…
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Contact Center AutomationHow Short-Staffed Contact Centers Can Overcome Summer Spikes
Seasonal Spikes Don’t Have to Mean Hiring Scrambles With much of the world emerging from…
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CX Strategy8 Stats That Show How Customer Service Agents Have Changed
Customer Service Representatives Are Evolving This month, we’ve taken a look at the ways in…
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CX StrategyContact Centers Before and After Deploying Replicant
How Contact Center Automation Transforms Customer Service When done right, customer service can be your…
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CX Strategy11 Eye-Opening Customer Stats
What the Data Says About the “New Customer” Between the pandemic, the “Great Resignation,” and…
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CX StrategyThe Consequences of Rising Call Volumes (and What To Do About It)
Contact Centers Can’t Keep Up With Skyrocketing Call Volumes Catastrophic weather events. Cybersecurity threats. Supply…
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CX StrategyHow to Boost Customer Service in a Call Center
How to Boost Customer Service in a Call Center with the Thinking Machine As customer…
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