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Cloud-Based Contact Center Solution Providers: A ComparisonCustomer service centers have made leaps and bounds over the past several years in terms…
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How Enterprise Contact Centers Really Feel About AutomationFor years, customer service and automation have been linked, but advancements in technology have now…
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How to Use Contact Center Automation to Scale Your Business
Having more of something – especially in the business world – is a double-edged sword….
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Artificial Intelligence, Trends and ForecastsAI, the Future of Work, and Replicant
Replicant co-founder and CEO Gadi Shamia recently joined the AI and the Future of Work podcast for…
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CX Strategy, Replicant News, Trends and ForecastsWebinar Recap: How to Recession-Proof Your Contact CenterLabor shortages and unpredictable customer demand have defined much of the past two years for…
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Omnichannel Contact Center Solutions That Work
Imagine your customers ordering a product on your website and your company is able to…
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CX Strategy, Replicant News, Trends and ForecastsBenchmark Report: Contact Center Automation is Moving to the Mainstream
Contact center leaders are facing the hardest customer service climate in history. According to new…
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CX Strategy, Replicant News, Trends and ForecastsCustomer Service Innovator Spotlight: Mike BowmanReplicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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What is Autonomous Customer Service?
While many industries are struggling with a tight labor market, customer service centers may have…
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Contact Center Automation Use CasesContact center automation is most useful for repetitive, predictable tasks. Tier One calls that are…
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Replicant NewsReplicant Named ‘Hot Vendor’ by Aragon Research
This month, Replicant was selected as one of four Hot Vendors in Conversational AI for…
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Artificial Intelligence3 Ways Customer Service Automation Saves Money
Making decisions when it comes to technology can sometimes feel like a catch-22. Most organizations…
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