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Conversational AI vs Chatbots: What’s the Difference?If you’re exploring technology and automation for your contact center, you may be curious about…
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Traditional vs. Remote Call Center: A Comparison
When you think of a traditional call center, the image that comes to mind is…
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Choose the Best AI Chatbot – Replicant
Consumers today are accustomed to looking for a “chat” button on any webpage they visit….
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CX StrategyWhat CX Leaders Need to Know About Composability
Customer service has reached an inflection point. Fast and modern experiences are no longer a…
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Conversational AI Platform: What It Is and How It Works
The global shift toward digital engagement, accelerated by the pandemic a few years ago, continues…
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Could an AI Call Center Totally Replace Live Agents?
Artificial intelligence is a hot topic in just about every industry today. One of the…
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Automation & Accessibility: Providing Customer Service For AllThis article discusses Contact Center Automation’s role in enhancing accessibility for individuals with disabilities. It…
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The Data-Backed Contact Center Automation Action PlanContact Center Automation has gained widespread adoption across the customer service world. It’s being used…
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Replicant’s Conversational AI PlatformFounded five years ago, Replicant has been faithful to its mission of “crafting great human-to-machine…
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The 6 Biggest Barriers to Automation According to Contact Center Leaders
According to the 2022 Benchmark Report, almost all contact center leaders (91%) report that automation…
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What’s Your Cost Per Call?
A lot has changed since the first contact centers were formed in the late 20th…
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The 5 Top Priorities for Contact Center Leaders (and How They Plan To Achieve Them)Ask anyone who’s called into a contact center in the last 12 months, and they…
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