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Featured Case Study
Southwest Medical Imaging Answers 20% More Calls
See how SMIL increased agent capacity, lowered call abandonment rates and improved the patient experience with Replicant.
TRUSTED BY
Testimonials
900+ basis point improvement in satisfaction
Joe Russo,
Assistant Vice President at AAA The Auto Club Group
Testimonials
Over 125k calls resolved without agent intervention
Brien Mikell,
Director of Customer Engagement and Contact Center Operations
Testimonials
2x completion rate improvement vs. previous solution
Tanya Weigelt,
Associate Vice President at CAA
CASE STUDIES
Deep Dive Into Customer Stories
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- Consumer Services
- Financial Services
- Healthcare
- Insurance
- Transportation
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HealthcareIncreases capacity by 20%Resolves over 700 daily scheduling calls for patients.Read More -
HealthcareReduces AHT by 50%Enables nurses to focus on patient care by automating patient intake calls.Read More -
InsuranceResolves 30% of callsScores an NPS of 82 for automated roadside service calls.Read More -
TransportationResolves 12k calls per weekAchieves a 5/5 CSAT score on 68% of rider calls.Read More -
Consumer ServicesEliminates the need for a BPOLeading pest control company converts more new customers with AI.Read More -
Consumer ServicesResolves 35k calls per dayAchieves a 94% success rate and launched in just six weeks.Read More -
InsuranceResolves 50% more callsLeading insurance company achieves 80% success rate in eight weeks.Read More -
Financial ServicesSaves $1.5M annuallyNo longer needs seasonal agents during tax season.Read More
Load more
We are doubling down on automation. If there was to be an economic downturn, we are prepared and would still be able to fulfill our responsibilities to our customers partly due to the ROI we've seen from Replicant.
Lisa Rivier,
Vice President, Road Service Operations,
AAA NCNU
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