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CX Strategy, Trends and ForecastsFive Takeaways From a Decade of Contact Center ChangeTen years ago, contact centers looked very different than they do today. Remote work was…
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Replicant NewsReplicant Spotlight: Raj Pandya, Sr. Software EngineerTell us about yourself! Where are you located and what was your path to joining…
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LLMs & ChatGPT, Replicant NewsReplicant Unveils 2.0 Platform Powered by GenAI, Offering Near-Human Experience That Resolves More Customer IssuesContact centers can fully resolve more customer calls with automation, reduce deployment times to just…
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CX Strategy, Replicant NewsReplicant Roadside Assistance: Driving Member Satisfaction With AutomationRoughly 4 out of 5 drivers have some sort of Emergency Roadside Service (ERS) policy. …
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CX StrategyDialed In: Beyond the ChatGPT Hype With Brad LightcapIn the latest episode of Dialed In, Brad Lightcap, COO of OpenAI, joined Gadi Shamia…
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CX Strategy, Replicant News, Trends and ForecastsCustomer Service Innovator Spotlight: Namecca ParkerReplicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…
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CX StrategyDialed In: AI and Hospitality With Hannah DayIn the latest episode of Dialed In, Gadi Shamia was joined by Hannah Day, Director…
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CX StrategyDialed In: The Impact of Generative AI With Kevin McLaughlinIn this episode of Dialed In, Gadi Shamia, CEO and co-founder of Replicant was joined…
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CX StrategyDialed In: Navigating the Road to Customer Service Excellence With AAAThe Auto Club Group is an integral part of the American Automobile Association (AAA) Federation,…
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CX StrategyDialed In: How Airbnb is Leveraging Human-AI CollaborationAt its core, Airbnb’s business model is built on trust and collaboration between guests and…
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Replicant NewsReplicant Spotlight: Rowley Luo, Finance ManagerTell us about yourself! Where are you located and what was your path to joining…
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Replicant LabsReplicant Labs: What Can Go Wrong in the Lifecycle of an Interaction?The Replicant Labs series pulls back the curtain on the tech, tools, and people behind…
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