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Artificial Intelligence, Contact Center AutomationCall Center Automation: What Calls Should You Automate?Call centers have changed drastically, even over the last five years. As technology continues to…
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Replicant NewsReplicant Launches with $7 Million in New Funding and Adds Veteran CEOTalkdesk’s former COO joins Replicant to lead the customer service industry into the age of…
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Contact Center AutomationWho’s Answering Your Customer Service Calls?Customer service call centers comprise a significant portion of the U.S.’s economy, with four million…
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Artificial IntelligenceDeep Learning vs Machine Learning: What’s the Difference?Artificial intelligence (AI) is a vast, complicated field. We know, we work with AI every…
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Contact Center Automation4 Ways to Liven up your IVR to Serve your Customers BetterHow critical is customer engagement? Well, these days it’s a pivotal strategic approach in the…
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Contact Center AutomationGuide to Scaling Your Call Centre Business Model
When your company is just beginning, it is difficult to imagine that you will have…
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Complex Customer Service Issue? Humans Are Standing ByOver the last several years, the customer service industry has experienced monumental change. From the…
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Artificial IntelligenceThe Impact of Machine Learning on Call CentresMachine learning has experienced exponential growth in the last few years. The International Data Corporation…
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Best Customer Service Practices – 10 Customer Service Tips you Need to TryBy Melissa Rosen The best companies do not just have customers, they have fans. My…
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CSAT: The Ultimate Guide to Customer SatisfactionCurrently, there has been a transition from customer service that was handled by operators to…
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