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Replicant.ai raises $27M to modernize customer service with the world’s first autonomous contact centerToday we announced the closing of $27 million Series A financing, led by Norwest Venture…
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Contact Center AutomationOptimize Call Center CostsAuthor Andrew Grant famously said, “You never get a second chance to make a first…
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CX Strategy, Trends and ForecastsWhy Call Centers Need ReplicantOrganizations are now entering the third era of IT, according to Gartner’s 2019 CIO Survey,…
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A New Approach to Customer Service for eCommerceIn April 2020, digital e-commerce jumped 49%, dubbing the spring month as “Black Friday in…
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Artificial Intelligence, Trends and ForecastsAI Voice Responder Supports Call Centers Impacted by COVID-19Replicant’s AI Voice Responder enables call centers to quickly respond to increased customer calls without…
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CX StrategyChatbots vs. Virtual Agents: Customer Service Tools That Are Disrupting the IndustryArtificial Intelligence’s (AI) ability to give machines human-like qualities continues to be a transformative technology…
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Artificial IntelligenceYour Fast and Easy Guide to Customer Service AI TermsIf you’re beginning to explore artificial intelligence (AI) for your customer service strategy or simply…
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Artificial IntelligenceGet Smart on Replicant VoiceWant to get smart on Replicant Voice? Take a look at our most frequently asked…
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Artificial Intelligence, Replicant NewsMeet the “Thinking Machine”: Why We Chose Not to Personify AI at ReplicantArtificial Intelligence (AI) has been around for a while now. Al algorithms were brought to…
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Artificial IntelligenceWhat Makes a Great AI Conversation on the Phone?A few weeks ago, I wrote a blog post about the making of a great…
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Patience Factors and Customer ServicePatience is a virtue, or at least so we’re told. Virtue or not, patience is…
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Artificial IntelligenceWhat Makes a Great Conversation?I have been working in the Customer Service industry for the past five years and…
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