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Artificial IntelligenceWhy You Shouldn’t Build Your Own Voice AI Contact CenterYou’re looking to automate your call center in order to deliver faster customer service, reduce…
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Replicant NewsReplicant Wins $10,000 for BUILD in Talkdesk CX Digital ShowdownTalkdesk’s CX Digital Showdown brought together six leading customer experience solutions from their partner ecosystem…
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Case StudiesEnterprise Delivery Company Reduces Call Center Costs by 55% With Replicant VoiceContact centers that are looking to scale service while also managing costs are turning to…
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Trends and ForecastsWhere Customer Service and Support Is Headed in 2021 and BeyondThere’s no doubt the COVID-19 pandemic altered the way we do business, and customer experience…
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Artificial IntelligenceDon’t Buy Voice AI Unless It Does These 5 ThingsWith AI now mature enough to deliver true value to the business, contact centers are…
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CX StrategyADP’s Director of Digital Transformation and Payment Ops on Getting Buy-In and AdoptionVal Kugathasan, Director of Digital Transformation and Payment Operations at ADP, has spent years evangelizing…
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Replicant NewsReplicant Named a Forbes Top 50 AI Firms to Watch in 2021With the use of AI becoming more common, it’s also getting more difficult to pick…
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Artificial IntelligenceAutomation and Human Agents: The Benefits of a Hybrid WorkforceIt wasn’t long ago that artificial intelligence (AI) felt futuristic. But with the recent acceleration…
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Contact Center AutomationCall Center Outsourcing: Pros and Cons of Using a BPO for Your Call CenterAs the frontline for handling customer issues, customer service departments still rely on the phone…
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Contact Center AutomationElastic Customer Service: The Key to Efficiently Scaling Contact Center Capacity With DemandThe success of contact centers has always relied on carefully balancing customer service capacity with…
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CX StrategyFour Tips for Successfully Implementing AI and Automation at the Enterprise LevelAlthough AI stirs up grand visions of the future, it’s also gotten a bad name….
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Trends and ForecastsShared Autonomy, Materially Soft Robots, and Specialized Infrastructure: What the Future of Human and Machine Interactions Looks LikeWhether you believe machines will take over the world or not, many people are wondering…
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