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Trends and ForecastsThe 10 Most Important Contact Center Stats of 2021After a year of sweeping changes, it’s never been more important for contact centers to…
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Replicant News, Trends and ForecastsWebinar Recap: How Conversational AI Transformed a Financial Services Contact CenterLast week, Replicant Co-Founder and CTO Benjamin Gleitzman was joined by Mike Bowman, Director, Servicing…
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CX Strategy, Trends and ForecastsPreparing for Contact Center Agent Shortages in 2022Persistent hiring challenges and rising AI adoption in 2021 means two things for contact centers…
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Artificial Intelligence, CX StrategyConversational AI vs. Call Center OutsourcingFive Ways Conversational AI is Better Than Call Center Outsourcing Utilizing the power of conversational…
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Artificial Intelligence, CX StrategyConversational AI: To Build or to BuyYou might understand the value that conversational AI can bring to both your contact center…
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CX Strategy, Trends and Forecasts5 Ways to Navigate Seasonal Call Volume SpikesThe holidays are here, and for many contact centers this means ‘tis the season’ for…
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Artificial IntelligenceEfficient Call Center Outsourcing Is In AIThe Most Efficient Call Center Outsourcing Lies In AI The most efficient call center outsourcing…
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CX Strategy, Trends and Forecasts5 Must-Have Qualities for Every Contact Center in 2022By now, you’ve probably adjusted your contact center strategy and formed new working habits after…
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Artificial IntelligenceNon-Linear Conversations: What Sets Conversational AI ApartContact centers implement solutions like bots, intelligent virtual agents (IVAs), intelligent voice response (IVRs) and…
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Artificial IntelligenceTop 8 Learnings After Years of Conversation DesignWritten by Benjamin Gleitzman, Chief Technical Officer and Co-Founder at Replicant Conversational AI remains a nascent…
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CX StrategyLearn the Different Types of Virtual Agents by Replicant.AIWhat are the different types of virtual agents? There are four different types of virtual…
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CX Strategy, Trends and ForecastsFive Key Trends in Patient Experience for 20222021 accelerated many of the virtual care and digitalization trends already underway in healthcare. It…
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