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Customer service centers have made leaps and bounds over the past several years in terms…

For years, customer service and automation have been linked, but advancements in technology have now…

Having more of something – especially in the business world – is a double-edged sword….

Replicant co-founder and CEO Gadi Shamia recently joined the AI and the Future of Work podcast for…

Labor shortages and unpredictable customer demand have defined much of the past two years for…

Imagine your customers ordering a product on your website and your company is able to…

Contact center leaders are facing the hardest customer service climate in history.  According to new…

Replicant’s Innovator Spotlight Series This series is dedicated to customer service innovators and leaders that…

While many industries are struggling with a tight labor market, customer service centers may have…

Contact center automation is most useful for repetitive, predictable tasks. Tier One calls that are…

This month, Replicant was selected as one of four Hot Vendors in Conversational AI for…

Making decisions when it comes to technology can sometimes feel like a catch-22. Most organizations…