Customer Webinar

From Insights to Action: Introducing Conversation Intelligence

Tuesday, November 19th @ 11am PT / 2pm ET

Learn how you can use AI-powered insights into every customer conversation to better understand customers, coach and uplevel agents, understand why customers are calling, and improve your product and processes.

Join us for an exclusive introduction to Conversation Intelligence, our latest product that transforms how you monitor and measure contact center interactions to uncover opportunities for improvement.

In this webinar, you’ll see how it pairs seamlessly with our conversational AI platform to deliver actionable insights, boost agent performance, and increase efficiency.

We’ll demonstrate how Conversation Intelligence provides real-time visibility into caller intent, trending topics, and customer sentiment—empowering you to make data-driven decisions that enhance the overall customer experience. Don’t miss this chance to see it in action!

Key takeaways:

Unlock the Power of Conversation Intelligence & Automation: Learn how actionable insights give you a holistic view of your contact center, helping you spot new opportunities to improve your automation footprint.
Learn the Key Benefits of Conversation Intelligence: Discover how this tool helps you better understand customer interactions, coach agents effectively, and create a more efficient contact center.
See it in Action: Watch a live demonstration of Conversation Intelligence in action and see how it uncovers opportunities for automation improvement and agent coaching.