Analyzing 46K+ Minutes of Calls to Redefine Contact Center Strategies

The 2024 Contact Center Benchmark Report analyzes over 46k minutes of real customer service calls to uncover the metrics that define today’s contact centers. In this masterclass, we’ll walk through the call flows that today account for the most agent time and share insights into how AI can quickly start automating thousands of your most frequent customer requests. 

This masterclass will not only provide you with actionable recommendations on how businesses can leverage AI to meet the evolving expectations of their customers, but how these strategies can help organizations achieve significant gains in ROI, customer satisfaction and operational efficiency. Join us to learn how to make data-driven decisions on where to invest in customer service AI.

In this session, you’ll discover how to:

• Identify the call flows that hold the most AI value and lowest risk
• Align stakeholders on predictable CX and operational goals
• Deliver maximum savings to the contact center